Hello, I hope you enjoy your stay!
Nice of you to drop by! While working, I enjoy reading customer feedback and helping people navigate the internet. Outside of that, I love fishing, playing basketball, and drinking coffee.
Projects
B2B Lead Generation
How I helped potential customers discover and explore our B2B offerings, increasing organic search by 6% and lead submissions by 14% YoY.
Order Tracking
How I unpacked a complex network of back-end infrastructure and translated it into something customers could understand, helping our business reduce overall order tracking calls by 23%.
Shipping and Pickup
How I increased same-day and next-day delivery by 48% by providing customers clarity about our shipping and pickup options.
Investment Onboarding
How I help customers onboard more easily and increased conversion by 67%.
B2B Checkout
Simplifying the checkout experience to help customers navigate the complexities of Eway.ca